How To Reset a Zigbee Transmitter

Modified on Sun, 21 Jan 2024 at 10:54 PM

If you have a Rees Zigbee transmitter that is offline, you can use this guide to attempt to get the input back online.

First, you need to know the number of clicks the transmitter communicates on. This can usually be located on a sticker on the unit, written on the side of the transmitter, or on the V2- or Z3-Net (Network receiver) nearby. Once you know the number of clicks the transmitter should be programmed to, proceed to the following steps:

  • Take the lid off of the transmitter, you should see a board that looks like one of these:

  • If the transmitter is plugged into AC power, you should see both a green and a blue button on either side of the battery. Unplug the AC power from the transmitter, the green light should go out but the blue light should stay on. If both lights go out, press and release the reset button. If the blue light does not come on bright and solid for a few seconds, you will need to replace the battery before moving on to the next step. 

The buttons are marked, as you can see in this image:

  • If the transmitter is plugged into AC power but there is no green light, try unplugging and plugging it back in, or try a different outlet. If there is still no green light, you will need to replace the power adapter.

If the input is not back online after 1-2 minutes of pressing the reset button only, proceed to the next steps:

  • You'll need to perform the following button presses about one second apart. There is no need to hold the button down, you will press and release the buttons.
    1. Press and release the reset button (you should have a solid blue light).
    2. Press and release the join button (the blue light should go out).
    3. Press and release the ping button the number of times matching the number of clicks. For instance, if it is 0 clicks, you will not press the ping button. If it is 6 clicks, you'll press the ping button 6 times. The blue light should blink each time you press the ping button.

The blue light should flash off then on a few times but after about 30 seconds to 1 minute, for a transmitter running on battery the blue light should flash quickly on then off, every 15-25 seconds. For a transmitter plugged into AC power the blue light should be solid, flickering off then back on every 15-25 seconds.

If your input remains offline after following these steps, please contact product support or submit a ticket for further troubleshooting.

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